Customer Service
peresmian
customer service experience association Indonesia
Mari bergabung dengan CSEAI. Join Us!
Gold
Rp.20jt
Benefits for joining
- Sharing Session : Customer Service Experience
- Berhak mengikuti Program Awarding yang diselenggarakan oleh CSEAI
- Seminar yang diadakan CSEAI sebanyak 2 orang
-
Training Customer Service 1 kali sebanyak 3 orang
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Training Level Supervisor 1 kali sebanyak 3 orang
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Training Level Manager 1 kali sebanyak 3 orang
Silver
Rp.15jt
Benefits for joining
- Sharing Session : Customer Service Experience
- Berhak mengikuti Program Awarding yang diselenggarakan oleh CSEAI
- Seminar yang diadakan CSEAI sebanyak 2 orang
- Training Customer Service 1 kali sebanyak 3 orang
Copper
Rp10jt
Benefits for joining
- Sharing Session : Customer Service Experience
- Berhak mengikuti Program Awarding yang diselenggarakan oleh CSEAI
- Seminar yang diadakan CSEAI sebanyak 2 orang
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Mari bergabung menjadi anggota dan komunitas Customer Service Experience Association Indonesia (CSEAI)
Kegiatan Kami
Service
- Education & Training
- Management Consulting for Customer Service
- Keynotes Presentations
- Customer Experience Survey
Certification
- Customer Service Professional
- Customer Experience Professional
- Contact Center Professional
Membership Benefit
- Award Program
- Training & Seminar
- Advertise
- Share Your Story
Alasan mengapa memilih awarding
CSEAI
Menekankan pada praktek bukan teoritis
Berfokus untuk mendapatkan solusi yang efektif dalam meningkatkan nilai jual perusahaan/lembaga
Telah berdiri sejak tahun 2021
Didirikan secara resmi oleh pemerintah Republik Indonesia
Pemenang awarding akan dipublikasikan di media online seperti Kumparan
Memiliki jumlah anggota 10 perusahaan
SCHEDULE AWARDING CSEAI 2025
21 Agustus
2025
Food And Beverage
Food And Beverage Service Experience Award ( Coffee Shop, Bakery, Chinese Food & Seafood)
18 September
2025
Internal Customer Service Experience
The Best Internal Customer Service Experience Award
16 Oktober
2025
Travel and Transportation Service Experience
Motorbikes, cars, etc (Except planes & ships)
4 Desember
2025
Workshops 2
Gratis (Contact Center For Staff) | Berbayar (Contact Center For Supervisor and Manager)
Jadwal kegiatan Kami
Seminar
- The Next Generation of Customer Service
- Transforming Customer Experience on Sceen World
- Build a Successful Digital Customer Service Strategy
Sharing Session
- Best Digital Tools to Improve the Digital Customer Experience
Certification
- Certified Customer Service Proffesional For Staff
- Certified Customer Relationship Manager (CCRM)
- Certified Customer Experience Manager (CPCEM)
- Certified Customer Service Professional for Supervisor
- Certified Customer Service Professional for Manager
- Certified Customer Service Manager
- Certified Call Center Metrics, Analytics and Reporting
- Certified Technical Support Supervisor
- Certified Designing Six Sigma Support Centers
- Certified Contact Center for Manager (CCCM)
- Certified Contact Center for Supervisor (CCCS)
- Certified Contact Center for Staff
- Certified Quality Assurance Supervisor (CQAS)
- Certified Contact Center Quality Assurance Analyst (CCCQAA)
Conference & Award
- Open Registration
- Close registration
- Selection Process for Awarding
- Digital Customer Service Conference 2023
- Digital Customer Service Award 2024
Seputar CSEAI
Customer Service Experience Assosiation Indonesia (CSEA Indonesia) pertama kali didirikan pada tanggal 25 Juni 2021, dimana para praktisi dari dunia customer service melihat perkembangan dunia service mengalami kemajuan setiap harinya, dan tidak bisa dipungkiri bahwa keberadaan customer service sangat penting dalam dunia bisnis sekarang ini.
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Customer Service Experience Berawal dari Niat
Steve Jobs pernah berkata “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” Semakin dekat kita dengan pelanggan semakin kita mengetahui apa yang diinginkan oleh pelanggan itu. Ini merupakan benar-benar langkah awal dari customer experience (CX).
Our Video
Grand Launching
CSEAI
Basic Knowledge Of Customer Experience (Part 2)
Basic Knowledge Of Customer Experience (Part 1)
Customer Service Expert Recommending You
Di dunia serba digital sekarang ini, persaingan harga, iklan yang jor-joran sudah tidak jamannya lagi karena semua informasi sangat mudah didapatkan. Salah satu cara yang bisa dilakukan oleh perusahaan adalah membangun customer experience untuk pelanggan.
Rudyanto HP Manullang, Ph.D
Chairman of CSEAI