peresmian
customer service experiece association Indonesia
Mari bergabung menjadi anggota dan komunitas Customer Service Experience Association Indonesia (CSEAI)
Kegiatan Kami
Service
- Education & Training
- Management Consulting for Customer Service
- Keynotes Presentations
- Customer Experience Survey
Certification
- Customer Service Professional
- Customer Experience Professional
- Contact Centre Professional
Membership Benefit
- Award Program
- Training & Seminar
- Advertise
- Share Your Story
Jadwal kegiatan Kami
Seminar
- The Next Generation of Customer Service
- Transforming Customer Experience on Sceen World
- Build a Successful Digital Customer Service Strategy
Sharing Session
- Best Digital Tools to Improve the Digital Customer Experience
Certification
- Certified Customer Service Proffesional For Staff
- Certified Customer Relationship Manager (CCRM)
- Certified Customer Experience Manager (CPCEM)
- Certified Customer Service Professional for Supervisor
- Certified Customer Service Professional for Manager
- Certified Customer Service Manager
- Certified Call Center Metrics, Analytics and Reporting
- Certified Technical Support Supervisor
- Certified Designing Six Sigma Support Centers
- Certified Contact Center for Manager (CCCM)
- Certified Contact Center for Supervisor (CCCS)
- Certified Contact Center for Staff
- Certified Quality Assurance Supervisor (CQAS)
- Certified Contact Center Quality Assurance Analyst (CCCQAA)
Conference & Award
- Open Registration
- Close registration
- Selection Process for Awarding
- Digital Customer Service Conference 2023
- Digital Customer Service Award 2024
Seputar CSEAI
Customer Service Experience Assosiation Indonesia (CSEA Indonesia) pertama kali didirikan pada tanggal 25 Juni 2021, dimana para praktisi dari dunia customer service melihat perkembangan dunia service mengalami kemajuan setiap harinya, dan tidak bisa dipungkiri bahwa keberadaan customer service sangat penting dalam dunia bisnis sekarang ini.
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Customer Service Experience Berawal dari Niat
Steve Jobs pernah berkata “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” Semakin dekat kita dengan pelanggan semakin kita mengetahui apa yang diinginkan oleh pelanggan itu. Ini merupakan benar-benar langkah awal dari customer experience (CX).
Our Video
Grand Launching
CSEAI
Basic Knowledge Of Customer Experience (Part 2)
Basic Knowledge Of Customer Experience (Part 1)
Customer Service Expert Recommending You
Di dunia serba diginal sekarang ini, persaingan harga, iklan yang jor-joran sudah tidak jamannya lagi karena semua informasi sangat mudah didapatkan. Salah satu cara yang bisa dilakukan oleh perusahaan adalah membangun customer experience untuk pelanggan.
Rudyanto HP Manullang, Ph.D
Chairman of CSEAI